Refund policy

We strive to provide high-quality products and exceptional customer service. However, due to the personal nature of underwear and hygiene concerns, we have a strict no refund policy in place. Please review the following terms and conditions:

  1. Hygiene Concerns: Underwear is considered an intimate garment and is in direct contact with the body. For the health and safety of our customers, we do not accept returns or exchanges on underwear to prevent the risk of cross-contamination or the spread of germs.

  2. Fit and Sizing: It is essential to carefully review our size chart before making a purchase. It is the customer's responsibility to ensure the correct size is chosen. We cannot accept returns or exchanges for underwear that does not fit properly, as it is considered used merchandise.

  3. Quality Assurance: We take great care in ensuring the quality of our products. However, if you believe your underwear is defective or damaged upon receipt, please contact our customer service within 48 hours of receiving the product, and we will investigate and resolve the issue on a case-by-case basis.

  4. Exclusions: Our no refund policy for underwear also applies to underwear purchased in multi-packs or sets. Once any piece of underwear from a multi-pack or set is worn or washed, the entire set is considered used and cannot be returned or exchanged.

By making a purchase of underwear from our store, you acknowledge and agree to our no refund policy as stated above.

We appreciate your understanding and cooperation. If you have any questions or concerns, please contact our customer service team, and we will be happy to assist you. Thank you for choosing our products.