Shipping policy

Here is our shipping policy to provide you with information on how we handle shipping and delivery of products purchased from our website.

  1. Shipping Methods: We offer standard shipping within Australia using reputable carriers. The specific carrier and shipping method may vary depending on the destination and weight of the package.
  2. Shipping Fees: Shipping fees will be calculated at checkout based on the destination and weight of the package. Any applicable taxes, customs duties, or other fees associated with international shipments are the responsibility of the customer.
  3. Processing Time: We strive to process and ship orders as quickly as possible. Orders are typically processed within 2 business days after payment is confirmed. Please note that processing time may be longer during peak seasons or for customised or made-to-order items.
  4. Delivery Time: Delivery time will vary depending on the shipping method selected and the destination of the package. Estimated delivery time will be provided at checkout and may be subject to delays due to unforeseen circumstances, such as weather conditions or carrier delays.
  5. Tracking and Confirmation: Once your order is shipped, we will provide you with a shipping confirmation and tracking number, if applicable, via email. You can use the tracking number to monitor the status of your shipment.
  6. Shipping Restrictions: Please note that we currently only ship to the UK, Europe, USA, Canada, New Zealand. 
  7. Lost or Damaged Packages: We are not responsible for lost or damaged packages during transit. If your package is lost or damaged, please contact the carrier directly to file a claim. We will provide assistance and support to the best of our ability.
  8. Order Changes or Cancellations: Once an order is placed, it cannot be changed or cancelled. Please review your order carefully before submitting it.
  9. Returns and Exchanges: Please refer to our return and exchange policy as described on our website for information on returns and exchanges.
  10. Contact Us: If you have any questions or concerns regarding our shipping policy, please contact us at hello@sarakirsti.com.au